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What happens after a rental is booked?

 


The Host will review orders and confirm deliveries in the "MY ORDERS" "RECEIVED" tab, the "NOTIFICATIONS" "AS HOST" tab, in the popup or drop down notifications on top, or in the email message

The Guest will review orders and confirm deliveries in the "MY ORDERS" "SENT" tab, the "NOTIFICATIONS" "AS GUEST" tab, in the popup or drop down notifications, or in the email message


1.  Once a Guest books something the Host will “Approve” or “Deny” the booking after making sure the dates and locations work within 48 hours of the booking

2. Talk: If approved you can arrange pickup times and exact locations by using the internal “Message” function, or if the profiles are filled out by going into “Guest Info” or “Host Info” in the “MY ORDERS” tab and pressing “Share your email address” and/or “Share your phone number

3. Confirm Delivery: When ready to start the rental the Host will sign in and press the “Confirm Delivery” button, then the Guest will press the “Confirm Delivery” button, and the rental will start

   -  Add Pictures: You will have a button show up with the option to upload pictures of the gear at delivery and return to compare any damage or issues after confirming delivery!

4. Return: When the rental is done the Guest will press the “Return and Claim Deposit” when they meet up with the Host, and the Host will press the "Confirm Return", "Confirm Return with Damage", or "Deny Return" button

5. Rate: Leave a review for the gear and each other after the rental is complete


Host (owner): check out this YouTube tutorial, or view the FAQ section for more detailed steps about how to complete your booking. 

Guest (renter): check out this YouTube tutorial, or view the FAQ section for more detailed steps about how to complete your booking.